A recent report awarded utilities the lowest scores for customer experience across all sectors and markets. In fact, it was a huge 13% lower that the all-sector average. The report went on to show that Utilities were the only group where feedback indicated that the customer experience had actually worsened in the past 12 months.
Following this report, it is no surprise that utility companies across Europe are all united in their drive to improve the end-to-end customer experience to bolster consumer confidence, increase loyalty and strengthen brand reputation.
On 17 to 19 March 2015, a select group of customer experience decision makers from the leading utility companies will meet to formulate and discuss strategies to overcoming the toughest customer experience challenges at the Customer Experience Transformation for Utilities 2015 Conference.
