A multinational construction materials manufacturer underwent a dramatic loss of high-voltage (HV) supply at one of its UK facilities in the early hours of the morning. Quartzelec investigated the issue to get the power back on.
Within just two hours of the call being received, Quartzelec’s HV engineer in the region had attended the site, undertaken extensive system diagnostics, identified the fault in an 11kV circuit breaker, and resolved the problem – all before 08:00. Not only was the HV supply restored but the client’s onsite engineering team had been fully informed throughout, ensuring total transparency of the problem, a clear resolution timeline and all with minimal downtime to this important facility.
“The technical service we received was prompt and the reassuring and knowledgeable advice was outstanding; getting us back on track with the minimum of disruption,” stated the multinationals’ onsite Electrical Engineering Manager. “Based on the strategic advice also provided during the visit, we are now looking to have trained personnel on site, to support and supplement our safety understanding of the HV switchgear.”
Quartzelec provides a range of cost-effective HV maintenance solutions from basic support to full emergency response – all designed to maintain vital and often ageing electrical systems, that are invariably critical to the customers’ overall manufacturing or engineering processes.
Quartzelec Wrexham Business Unit Director Bryn Morris confirmed: “We’ve seen a dramatic increase in demand over the past year for our emergency response services, particularly as customers look to more cost-effectively meet operational requirements – but safety always remains a priority.
“Quartzelec has a wealth of knowledge and experience and we are increasingly being called upon to solve technical HV system issues both at UK facilities and internationally.”
Health and safety compliance is also a real priority at all levels within Quartzelec, which at the start of 2019 saw its Rotating Machine Services businesses based in Rugby and Swansea plus its Quartzcoil coil operations business become the initial units to be awarded the prestigious ISO 45001:2018 Health & Safety Management System certification, with a number of additional units undergoing assessment later in the year.